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Full Resume
Professional Summary
Technical Support Engineer / Specialist with over 6 years of experience diagnosing and resolving complex, multilayer infrastructure and database bottlenecks for web applications. Proven track record of bridging the gap between customer-facing issues and engineering teams to accelerate root-cause resolution and fix deployment. Expert in SQL diagnostics, Linux CLI environments, and creating high-quality technical documentation that standardizes internal team workflows.
Technical Skills
Operating Systems
Linux (Debian/Ubuntu), Windows, Windows Server
Databases
SQL Server, MySQL, SQLite
Languages
SQL, Python, Shell Scripting
Tools & Platforms
Git, CI/CD, JIRA, Azure DevOps, Selenium, Docker, Docker Compose
Networking
OpenVPN, WireGuard, OpenWRT, DNS
Professional Experience
Paradigm Applications
- Isolated and resolved critical Tier 2/3 application and database errors by executing targeted SQL queries and performing deep-dive log analysis across web, backend, and infrastructure layers.
- Accelerated platform bug-fix deployment timelines by conducting comprehensive technical triage, providing engineering teams with clean reproduction steps, test cases, and underlying system diagnostics.
- Authored and maintained a centralized technical knowledge base and internal runbooks, standardizing troubleshooting workflows and decreasing team onboarding ramp-up time.
- Facilitated Agile sprint workflows as Scrum Master for a 5-person team, leveraging JIRA and Azure DevOps to optimize ticket throughput, eliminate operational bottlenecks, and achieve predictable releases.
- Provided advanced internal technical support for local environment provisioning, hardware optimization, and infrastructure issue mitigation.
Paradigm Applications
- Owned platform defect tracking, formal test case execution, and multi-tier regression testing for major system releases.
- Validated critical patch reliability and coordinated cross-functional bug resolution alongside core developers to ensure production environment stability.
The Lutheran Church of the Good Shepherd
- Provided real-time, high-pressure technical support and emergency troubleshooting for mission-critical hardware, software, and routing anomalies during live events with zero tolerance for downtime.
- Configured, mapped, and maintained multi-layered analog and digital audio/video routing networks, ensuring optimal signal integrity and seamless system integration.
- Managed the lifecycle, regular patching, diagnostic testing, and preventative maintenance of a dense inventory of complex production hardware, mixers, capture cards, and peripherals.
- Authored and updated internal technical runbooks and staging checklists to standardize system boot sequences, minimize configuration errors, and streamline volunteer training.
- Partnered directly with creative directors, event stakeholders, and external vendors to translate high-level production requirements into stable, actionable technical deployments.
Systems & Infrastructure Projects
Self-Hosted Debian Infrastructure Management
- Architect and maintain a self-hosted Debian Linux server environment, managing containerized web applications using Docker and Docker Compose workflows.
- Configure and optimize high-availability web servers (Nginx, Apache), secure remote access infrastructure (WireGuard, OpenVPN), and local network DNS routing.
- Manage end-to-end platform health, actively auditing logs and resolving performance bottlenecks or routing anomalies via the Linux CLI.
Education
California State University, Sacramento