Isaac Bly

Professional Summary

Technical Support Engineer / Specialist with over 6 years of experience diagnosing and resolving complex, multilayer infrastructure and database bottlenecks for web applications. Proven track record of bridging the gap between customer-facing issues and engineering teams to accelerate root-cause resolution and fix deployment. Expert in SQL diagnostics, Linux CLI environments, and creating high-quality technical documentation that standardizes internal team workflows.

Technical Skills

Operating Systems Linux (Debian/Ubuntu), Windows, Windows Server
Databases SQL Server, MySQL, SQLite
Languages SQL, Python, Shell Scripting
Tools & Platforms Git, CI/CD, JIRA, Azure DevOps, Selenium, Docker, Docker Compose
Networking OpenVPN, WireGuard, OpenWRT, DNS

Professional Experience

Systems Administration & Technical Support Jan 2020 – June 2026
Paradigm Applications
  • Isolated and resolved critical Tier 2/3 application and database errors by executing targeted SQL queries and performing deep-dive log analysis across web, backend, and infrastructure layers.
  • Accelerated platform bug-fix deployment timelines by conducting comprehensive technical triage, providing engineering teams with clean reproduction steps, test cases, and underlying system diagnostics.
  • Authored and maintained a centralized technical knowledge base and internal runbooks, standardizing troubleshooting workflows and decreasing team onboarding ramp-up time.
  • Facilitated Agile sprint workflows as Scrum Master for a 5-person team, leveraging JIRA and Azure DevOps to optimize ticket throughput, eliminate operational bottlenecks, and achieve predictable releases.
  • Provided advanced internal technical support for local environment provisioning, hardware optimization, and infrastructure issue mitigation.
Software Quality Assurance (Contract) Jun 2019 – Jan 2020
Paradigm Applications
  • Owned platform defect tracking, formal test case execution, and multi-tier regression testing for major system releases.
  • Validated critical patch reliability and coordinated cross-functional bug resolution alongside core developers to ensure production environment stability.
Audio Engineer / Video Technician May 2014 – Jul 2019
The Lutheran Church of the Good Shepherd
  • Provided real-time, high-pressure technical support and emergency troubleshooting for mission-critical hardware, software, and routing anomalies during live events with zero tolerance for downtime.
  • Configured, mapped, and maintained multi-layered analog and digital audio/video routing networks, ensuring optimal signal integrity and seamless system integration.
  • Managed the lifecycle, regular patching, diagnostic testing, and preventative maintenance of a dense inventory of complex production hardware, mixers, capture cards, and peripherals.
  • Authored and updated internal technical runbooks and staging checklists to standardize system boot sequences, minimize configuration errors, and streamline volunteer training.
  • Partnered directly with creative directors, event stakeholders, and external vendors to translate high-level production requirements into stable, actionable technical deployments.

Systems & Infrastructure Projects

Self-Hosted Debian Infrastructure Management
  • Architect and maintain a self-hosted Debian Linux server environment, managing containerized web applications using Docker and Docker Compose workflows.
  • Configure and optimize high-availability web servers (Nginx, Apache), secure remote access infrastructure (WireGuard, OpenVPN), and local network DNS routing.
  • Manage end-to-end platform health, actively auditing logs and resolving performance bottlenecks or routing anomalies via the Linux CLI.

Education

Bachelor of Arts in Communications
California State University, Sacramento

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